Shipping, Cancellation & Return Policy

Effective 08/13/26

This Shipping, Cancellation & Return Policy applies to purchases made from Wright Kitchen LLC throughwww.wrightkitchen.com.

SHIPPING DESTINATIONS AND COSTS

Wright Kitchen LLC (“Wright Kitchen,” “we,” “us,” or “our”) ships within the United States and to select international destinations. Available shipping destinations are shown at checkout and may change periodically.

Shipping rates and available delivery methods are calculated at checkout based on the order and destination. Wright Kitchen may periodically offer complimentary or reduced shipping subject to the conditions displayed on the website or at checkout. Changes to shipping promotions will not affect orders already placed.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping charge.

PROCESSING TIMES

Fine art prints are made to order, printed, inspected and signed by Brittany Wright.

Books and other merchandise may be fulfilled from existing inventory.

Most orders ship within 7 business days after the order is placed. During new releases, holidays or periods of unusually high order volume, processing may take up to 14 business days. Any processing estimate refers to the time needed to prepare an order before it is given to the carrier and does not include transit time.

Products offered for preorder may have different estimated shipping dates, which will be stated on the applicable product page or at checkout.

If we cannot ship within the time stated at the time of purchase, we will contact you with a revised estimated date and the option to accept the delay or cancel the unshipped order for a full refund.

PACKAGING AND TRACKING

Unframed prints and posters are generally shipped rolled in protective packaging unless the product page states otherwise.

Books and other merchandise will be shipped in packaging appropriate for the product and shipping method.

When tracking is available, you will receive an email with tracking information after the carrier accepts your package. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, customs delays and other circumstances outside our control.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact info@wrightkitchen.com as soon as possible. We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned because the address provided was incorrect, incomplete or undeliverable, the customer may be responsible for the cost of reshipping it.

CANCELLATIONS

Because fine art prints are made to order, production or fulfillment may begin after an order is placed.

For stocked products, including books and other merchandise, order processing may begin after an order is placed, even if the order does not ship immediately.

If you need to request a cancellation, contact info@wrightkitchen.com as soon as possible. We will make every reasonable effort to accommodate the request, but cancellations are not guaranteed once order fulfillment activities have begun.

Nothing in this section limits cancellation rights that cannot legally be waived.

RETURNS AND EXCHANGES

All sales are final.

Wright Kitchen does not accept returns or exchanges for change of mind, incorrectly selected sizes or products, or other customer-preference reasons.

This policy applies to fine art prints, books, calendars, cards, stickers, puzzles and other physical products unless a product page expressly states otherwise.

Nothing in this policy limits any consumer right or remedy that cannot legally be waived.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, is materially defective, or contains an incorrect item, please contact us promptly at info@wrightkitchen.com after discovering the issue, preferably within seven calendar days of delivery.

Include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the item

  • Clear photographs of the exterior and interior packaging if the shipment was damaged

Please keep the item and all original packaging until we provide further instructions when reasonably possible.

For a qualifying damaged, defective or incorrect order, Wright Kitchen will generally provide a replacement at no additional cost. If replacement is unavailable or otherwise impractical, we may provide a refund or another appropriate resolution.

When damage occurred during shipping, Wright Kitchen will handle any applicable claim with the shipping carrier. The customer is not required to obtain reimbursement from the carrier before Wright Kitchen provides an appropriate resolution.

Minor variations are part of the manufacturing or individually finished nature of the products and are not considered defects.

LOST OR MISDELIVERED PACKAGES

If tracking has stopped updating or your order has not arrived by the carrier’s estimated delivery date, please contact info@wrightkitchen.com so we can investigate.

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct

  • Check with other members of your household, neighbors and building staff

  • Look around the delivery location

  • Allow up to 48 hours, as some carriers mark packages delivered before final delivery

  • Contact the carrier directly

Please also notify us promptly.

If the carrier confirms that the package was lost or delivered to the wrong address, Wright Kitchen will work with you to provide an appropriate replacement or refund and will handle any applicable carrier claim.

Wright Kitchen cannot guarantee replacement or reimbursement for a package stolen after confirmed delivery to the correct address. We will, however, review the circumstances and assist with any available carrier claim. Customers concerned about theft should consider using a secure delivery address or requesting that the carrier hold the package for pickup.

GIFT-A-BOOK AND OTHER GIFTING PROGRAM PURCHASES

A product purchased through a Wright Kitchen gifting program is intended to be distributed by Wright Kitchen to an eligible recipient rather than shipped to the purchaser.

Cancellation may be available before the gifted product has been allocated, prepared or distributed to a recipient. Once a gifted product has been fulfilled or committed for distribution, the purchase generally cannot be canceled or returned except where required by law.

REFUNDS

Approved refunds will generally be issued to the original payment method.

Once a refund is issued, the time required for the funds to appear is controlled by the customer’s bank, credit-card issuer or payment provider.

CONTACT

Questions about shipping, cancellations, damaged orders or returns may be sent to:

Wright Kitchen LLC
Attn: Brittany Wright
info@wrightkitchen.com